FAQs | ALL BEST

Frequently asked questions

All Best Malaysia is your trusted destination for high-quality tech accessories and mobile device installment plans. We offer a wide range of premium accessories such as wireless earbuds, headphones, smartwatches, CCTV systems, and Android TV boxes. Additionally, we provide convenient installment plans for mobile devices, tablets, and laptops.

All Best Malaysia ialah destinasi anda yang dipercayai untuk aksesori berteknologi tinggi dan pelan ansuran peranti mudah alih. Kami menawarkan pelbagai aksesori premium seperti fon telinga wayarles, fon kepala, jam tangan pintar, sistem CCTV dan kotak TV Android. Selain itu, kami menyediakan pelan ansuran yang mudah untuk peranti mudah alih, tablet dan komputer riba.

You can contact us through WhatsApp at +60197982828 if you encounter any problems. Be sure to visit our FAQs Page first before contacting us as all of our frequently asked questions from customers has been added there and updated accordingly.

Anda boleh menghubungi kami melalui WhatsApp di +60197982828 jika anda menghadapi sebarang masalah. Pastikan anda melawati Halaman Soalan Lazim kami terlebih dahulu sebelum menghubungi kami kerana semua soalan lazim kami daripada pelanggan telah ditambahkan di sana dan dikemas kini dengan sewajarnya.

All Best Malaysia has physical stores in several locations, including Sungai Rengit, Pengerang, Johor (now closed), Masai, Johor (headquarters), and Bandar Penawar, Johor. While we're expanding to Kuala Lumpur, we're currently focusing on online sales. Our Kuala Lumpur branch is in development.

All Best Malaysia mempunyai kedai fizikal di beberapa lokasi, termasuk Sungai Rengit, Pengerang, Johor (kini ditutup), Masai, Johor (ibu pejabat), dan Bandar Penawar, Johor. Semasa kami berkembang ke Kuala Lumpur, kami sedang menumpukan pada jualan dalam talian. Cawangan Kuala Lumpur kami sedang dalam pembangunan.

Yes, we offer shipping, postage and delivery services for our accessories products only. Customers can browse our product range on our website and place orders for delivery to their preferred address. However, we do not offer it for our instalment services as that is against our rules and regulations with the credit company itself.

Please understand that for instalment services you will be meeting up with the designated agents face-to-face to sign the agreement and then collect the device that you applied for, note that we only have agents for KL, Selangor and JB as of now and that is the reason we have to limit our customers to theses 3 locations only. This is also for your safety, and the meet should be done in public places during daylight hours.

Ya, kami menawarkan perkhidmatan pos dan penghantaran untuk produk aksesori kami sahaja. Pelanggan boleh menyemak imbas rangkaian produk kami di laman web kami dan membuat pesanan untuk penghantaran ke alamat pilihan mereka. Walau bagaimanapun, kami tidak menawarkannya untuk perkhidmatan ansuran kami kerana ia bertentangan dengan peraturan dan peraturan kami dengan syarikat kredit itu sendiri.

Sila faham bahawa untuk perkhidmatan ansuran anda akan berjumpa dengan ejen yang ditetapkan secara bersemuka untuk menandatangani perjanjian dan kemudian mengambil peranti yang anda mohon, ambil perhatian bahawa kami hanya mempunyai ejen untuk KL, Selangor dan JB setakat ini dan itulah sebabnya kami terpaksa menghadkan pelanggan kami kepada 3 lokasi ini sahaja. Ini juga untuk keselamatan anda, dan pertemuan harus dilakukan di tempat awam pada waktu siang.

Our return and exchange policy varies depending on the product. Warranties range from 3 to 12 months, depending on the specific product. We recommend checking the product's warranty duration or contacting us through WhatsApp for more details.

Polisi pemulangan dan pertukaran kami berbeza-beza bergantung pada produk. Waranti berkisar antara 3 hingga 12 bulan, bergantung pada produk tertentu. Kami mengesyorkan anda menyemak tempoh jaminan produk atau menghubungi kami melalui WhatsApp untuk mendapatkan butiran lanjut.

Yes, we have a Feedback Page where you can find customer reviews and testimonials. You can check this section to learn about the experiences of our customers with our products and services.

Ya, kami mempunyai Halaman Maklum Balas di mana anda boleh mencari ulasan dan testimoni pelanggan. Anda boleh menyemak bahagian ini untuk mengetahui tentang pengalaman pelanggan kami dengan produk dan perkhidmatan kami.

All Best Malaysia distinguishes itself by focusing on the quality of our products and the affordability of our services. While we may not always be the first to introduce the latest gadgets, we guarantee that the accessories we offer are of the highest quality. We are committed to providing exceptional customer service, and we handle any complaints with a smile, striving to find solutions.

All Best Malaysia membezakan dirinya dengan memberi tumpuan kepada kualiti produk kami dan kemampuan perkhidmatan kami. Walaupun kami mungkin tidak sentiasa menjadi yang pertama memperkenalkan alat terkini, kami menjamin bahawa aksesori yang kami tawarkan adalah berkualiti tinggi. Kami komited untuk menyediakan perkhidmatan pelanggan yang luar biasa, dan kami menangani sebarang aduan dengan senyuman, berusaha untuk mencari penyelesaian.

Yes, we offer technical support and assistance for products you purchase from All Best Malaysia. You can contact us through WhatsApp, and our team is ready to help address any technical questions or issues you may encounter.

Ya, kami menawarkan sokongan teknikal dan bantuan untuk produk yang anda beli daripada All Best Malaysia. Anda boleh menghubungi kami melalui WhatsApp, dan pasukan kami bersedia untuk membantu menangani sebarang soalan teknikal atau isu yang mungkin anda hadapi.

The warranty period for our accessories products typically ranges from 3 to 6 months, depending on the specific product. All devices like phones, laptops and tablets come with a 1-year warranty, which can be serviced at the brand's service center or through us.

To determine the warranty duration for a specific item, please check the product's details or contact us via WhatsApp.

Tempoh jaminan untuk produk aksesori kami biasanya berkisar antara 3 hingga 6 bulan, bergantung pada produk tertentu. Semua peranti seperti phone, laptop dan tablet disertakan dengan waranti 1 tahun, yang boleh diservis di pusat servis jenama atau melalui kami.

Untuk menentukan tempoh jaminan bagi item tertentu, sila semak butiran produk atau hubungi kami melalui WhatsApp.

Free gifts are eligible when customers purchase phones, tablets, or laptops either through cash or installment plans. Once the purchase has been made, the salesperson will notify you about the available free gifts.

Hadiah percuma layak apabila pelanggan membeli telefon, tablet atau komputer riba sama ada melalui wang tunai atau pelan ansuran. Setelah pembelian dibuat, jurujual akan memberitahu anda tentang hadiah percuma yang tersedia.

1. Must have been working for 3 months

2. Must be 18 years old and above

3. Must be Malaysian Citizen

4. Must have an income of at least RM1,000

5. Must have these documents:

a) IC

a) PAYSLIP / SSM

b) BANK STATEMENT / EPF

6. Must NOT be BLACKLIST, CTOS, CCRIS. Telco blacklist is fine

7. Must be in the area of KL, SELANGOR and JOHOR

Please visit our 'Instalment' page for detailed requirements.

1. Mesti sudah kerja 3 bulan

2. Mesti berumur 18 tahun ke atas

3. Mesti Warganegara Malaysia

4. Mesti mempunyai pendapatan sekurang-kurangnya RM1,000

5. Mesti mempunyai dokumen ini:

a) IC

a) SLIP GAJI / SSM

b) PENYATA BANK / KWSP

6. TIDAK boleh BLACKLIST, CTOS, CCRIS. Blacklist Telco boleh

7. Mesti berada di kawasan KL, SELANGOR dan JOHOR

Sila lawati halaman 'Instalment' kami untuk keperluan terperinci.

You will need to use a bank that is recommended by the agent that you will be dealing with, they will provide you with more details on that.

Our instalment plan also has a lot of flexibility in terms of payment plan. We are offering upwards of 36 months payment plan.

Anda perlu menggunakan bank yang disyorkan oleh ejen yang anda akan berurusan, mereka akan memberikan anda butiran lanjut mengenainya.

Pelan ansuran kami juga mempunyai banyak fleksibiliti dari segi pelan pembayaran. Kami menawarkan pelan pembayaran 36 bulan ke atas.

Cancellation after paying the Aeon Stamping & Processing Fee (as mentioned on the 'Instalment' page) incurs a 15% charge based on the phone's price. Once an agreement is signed, cancellation is not possible.

Pembatalan selepas membayar Yuran Stamping & Pemprosesan Aeon (seperti yang dinyatakan pada halaman 'Instalment') dikenakan caj sebanyak 15% berdasarkan harga telefon. Setelah perjanjian ditandatangani, pembatalan tidak dapat dilakukan.

We stand out by focusing on product quality and affordability, even if we may not always be the first with the latest gadgets. We guarantee high-quality accessories and excellent customer service.

Kami menonjol dengan menumpukan pada kualiti dan keterjangkauan produk, walaupun kami mungkin tidak sentiasa menjadi yang pertama dengan alat terkini. Kami menjamin aksesori berkualiti tinggi dan perkhidmatan pelanggan yang cemerlang.

PRIVACY POLICY

This privacy policy explains how All Best Malaysia (https://allbest2u.com) collects, uses, stores, and protects your personal information when you visit our website or apply for our instalment service. Please read this policy carefully and contact us if you have any questions or concerns.

What information do we collect?
We only collect your name, phone number, and the state that you are living in when you apply for our instalment service. We collect this information by using a form on our website, so that we can contact you later for the next process of applying for instalment.
We do not collect any other information from you, such as your email, address, payment details, etc.

How and why do we use your information?
We use your information only for the purpose of providing you with our instalment service. We do not use your information for any other purposes, such as marketing, advertising, or analytics.
We store your information securely on our server and website until we contact you for the next process of applying for instalment. After that, we delete your information from our server and website to avoid any misconduct.

Do we share your information with anyone?
We do not share or sell your information with any third parties, such as advertisers, partners, or service providers. Your information is only used by us and is not disclosed to anyone else.

What rights do you have over your information?
You cannot access, update, delete, or withdraw your information once you submit it on our website. If you have any problems or issues with your information, you can contact our support team through WhatsApp +6014-640 4020 and we will try to assist you as soon as possible.

How can you contact us?
If you have any questions or concerns about your privacy or this policy, you can contact us through WhatsApp +6014-640 4020 or email us at allbest2u@gmail.com. We will respond to you within 24 hours.

Frequently asked questions

What is All Best Malaysia, and what do you offer? // Apakah All Best Malaysia, dan apakah yang anda tawarkan?

How can I contact All Best Malaysia for inquiries or support? // Bagaimanakah saya boleh menghubungi All Best Malaysia untuk pertanyaan atau sokongan?

Where are your physical stores located? // Di manakah lokasi kedai fizikal anda?

Do you offer shipping, postage, or delivery services? // Adakah anda menawarkan perkhidmatan penghantaran, pos atau penghantaran?

What payment methods do you accept for online purchases? // Apakah kaedah pembayaran yang anda terima untuk pembelian dalam talian?

What is your return and exchange policy? // Apakah polisi pemulangan dan pertukaran anda?

Do you have customer reviews or testimonials available for reference? // Adakah anda mempunyai ulasan atau testimoni pelanggan yang tersedia untuk rujukan?

What sets All Best Malaysia apart from other tech retailers? // Apakah yang membezakan All Best Malaysia daripada peruncit teknologi lain?

What is your privacy policy regarding customer data? // Apakah dasar privasi anda mengenai data pelanggan?

Do you provide technical support or assistance for products purchased? // Adakah anda menyediakan sokongan teknikal atau bantuan untuk produk yang dibeli?

Can I track my order or check its status? // Bolehkah saya menjejaki pesanan saya atau menyemak statusnya?

How long is the warranty period for your products? // Berapa lamakah tempoh jaminan untuk produk anda?

Can I return a product purchased online to a physical store? // Bolehkah saya memulangkan produk yang dibeli dalam talian ke kedai fizikal?

Can I reserve or pre-order products that are out of stock? // Bolehkah saya menempah atau membuat pra-pesanan produk yang kehabisan stok?

What are the shipping and delivery times for online orders? // Apakah masa penghantaran dan penghantaran untuk pesanan dalam talian?

Is there a minimum purchase requirement for online orders? // Adakah terdapat keperluan pembelian minimum untuk pesanan dalam talian?

Do you offer gift cards or gift certificates for your products? // Adakah anda menawarkan kad hadiah atau sijil hadiah untuk produk anda?

Where are your store locations? // Di manakah lokasi kedai anda?

What are the requirements for applying for an installment plan? //Apakah syarat untuk memohon plan ansuran?

Can students, part-time workers, interns, those without payslips, those without bank or EPF statement apply for installment plans? // Bolehkah pelajar, pekerja sambilan, pelatih, mereka yang tiada slip gaji, yang tiada penyata bank atau KWSP memohon pelan ansuran?

Are there any free gifts? // Adakah terdapat sebarang hadiah percuma?

How long will the process take? // Berapa lama proses akan mengambil masa?

Are there any free gifts? // Adakah terdapat sebarang hadiah percuma?

Are there any upfront fees or down payments required? // Adakah terdapat sebarang bayaran pendahuluan atau bayaran pendahuluan diperlukan?

If my documents do not meet the requirements, can I still apply? // Jika dokumen saya tidak memenuhi syarat, bolehkah saya memohon?

What loan provider does All Best Malaysia use? // Apakah penyedia pinjaman yang digunakan oleh All Best Malaysia?

When will the first payment start? // Bilakah pembayaran pertama akan bermula?

Can I apply by walking into your store? // Bolehkah saya memohon dengan masuk ke kedai anda?

Is the device I'm applying for ready stock? // Adakah peranti yang saya gunakan untuk stok sedia?

Can I apply for two phones at once? // Bolehkah saya memohon dua telefon sekaligus?

How does the device installment service work? // Bagaimanakah perkhidmatan ansuran peranti berfungsi?

What types of mobile devices are eligible for installment plans? // Apakah jenis peranti mudah alih yang layak untuk pelan ansuran?

Is there a credit check or eligibility criteria for the installment service? // Adakah terdapat semakan kredit atau kriteria kelayakan untuk perkhidmatan ansuran?

What are the payment terms and duration of the installment plan? // Apakah terma pembayaran dan tempoh pelan ansuran?

Can I pay off the installment plan early without penalties? // Bolehkah saya membayar pelan ansuran awal tanpa penalti?

What happens if I miss a payment? // Apa yang berlaku jika saya terlepas pembayaran?

Are there restrictions on device usage or unlocking during the installment period? // Adakah terdapat sekatan pada penggunaan peranti atau membuka kunci semasa tempoh ansuran?

How do I apply for the mobile installment service? // Bagaimanakah cara saya memohon perkhidmatan ansuran mudah alih?

Can I return the device or cancel the installment plan if I change my mind? // Bolehkah saya memulangkan peranti atau membatalkan pelan ansuran jika saya berubah fikiran?

Is my personal and financial information secure when applying for the service? // Adakah maklumat peribadi dan kewangan saya selamat semasa memohon perkhidmatan tersebut?

Are there any discounts, promotions, or freebies for customers who choose the installment plan? // Adakah terdapat sebarang diskaun, promosi atau hadiah percuma untuk pelanggan yang memilih pelan ansuran?

How can I contact customer support or get assistance with my installment plan? // Bagaimanakah saya boleh menghubungi sokongan pelanggan atau mendapatkan bantuan dengan pelan ansuran saya?

What sets All Best Malaysia's installment service apart from competitors? // Apakah yang membezakan perkhidmatan ansuran All Best Malaysia daripada pesaing?

PRIVACY POLICY

This privacy policy explains how All Best Malaysia (https://allbest2u.com) collects, uses, stores, and protects your personal information when you visit our website or apply for our instalment service. Please read this policy carefully and contact us if you have any questions or concerns.

Do we share your information with anyone? We do not share or sell your information with any third parties, such as advertisers, partners, or service providers. Your information is only used by us and is not disclosed to anyone else.

How can you contact us? If you have any questions or concerns about your privacy or this policy, you can contact us through WhatsApp +6014-640 4020 or email us at allbest2u@gmail.com. We will respond to you within 24 hours.

Do we share your information with anyone?
We do not share or sell your information with any third parties, such as advertisers, partners, or service providers. Your information is only used by us and is not disclosed to anyone else.

How can you contact us?
If you have any questions or concerns about your privacy or this policy, you can contact us through WhatsApp +6014-640 4020 or email us at allbest2u@gmail.com. We will respond to you within 24 hours.